Frequently Asked Questions
Everything you need to know about your VIEVE beauty experience.
Are VIEVE products cruelty-free and vegan?
Yes, we are proud to be a 100% cruelty-free brand. The majority of our range is also vegan-friendly; please check the 'Ingredients' section on individual product pages for specific details.
How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking link so you can follow your beauty haul every step of the way.
What is your return policy?
We offer a 30-day return policy for unused and unopened products in their original packaging. For hygiene reasons, we cannot accept returns on items that have been opened or used.
Do you offer international shipping?
VIEVE ships to a wide range of international destinations. Shipping costs and delivery times vary by location and will be calculated at checkout.
Can I change or cancel my order after it has been placed?
We aim to process orders as quickly as possible. If you need to make a change, please contact our customer support team immediately. Once an order has reached the warehouse, we are unable to cancel or modify it.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options such as Klarna and Afterpay.